Radio Shack Telephone 4 Line Telephone System with Speakerphone and Caller ID User Guide

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4-Line Telephone System  
with Speakerphone and  
Caller ID  
 
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Also, the phone company can make changes  
to its lines, equipment, operations, or proce-  
dures that could affect the operation of this  
telephone. The telephone company notifies  
you of these changes in advance, so you can  
take the necessary steps to prevent interrup-  
tion of your telephone service.  
6. Use caution when installing or modifying  
telephone lines.  
7. Do not affix the AC power supply cord to  
building surfaces with metal fittings.  
8. Unplug the telephone from the wall out-  
let before cleaning. Do not use liquid  
cleaners or aerosol cleaners. Use a  
damp cloth for cleaning.  
LIGHTNING  
Your telephone has built-in protection circuits  
to reduce the risk of damage from surges in  
telephone line and power line current. These  
protection circuits meet or exceed the FCC  
requirements. However, lightning striking the  
telephone or power lines can damage your  
telephone.  
9. Do not use the telephone near water, for  
example, near a bath tub, wash bowl,  
kitchen sink, or laundry tub, in a wet  
basement, or near a swimming pool.  
10. Do not place the telephone on an unsta-  
ble cart, stand, or table. The telephone  
may fall, causing serious damage to the  
product.  
Lightning damage is not common. Neverthe-  
less, if you live in an area that has severe  
electrical storms, we suggest that you unplug  
your phone when storms approach to reduce  
the possibility of damage.  
11. Slots and openings in the cabinet and  
the back or bottom are provided for ven-  
tilation. To protect it from overheating,  
these openings must not be blocked or  
covered. The openings should never be  
blocked by placing the product on a bed,  
sofa, rug, or other similar surface. This  
telephone should never be placed near  
or over a radiator or heat register. This  
telephone should not be placed in a  
built-in installation unless proper ventila-  
tion is provided.  
IMPORTANT SAFETY  
INSTRUCTIONS  
When using your telephone equipment, ba-  
sic safety precautions should always be fol-  
lowed to reduce the risk of fire, electric  
shock, and injury, including the following:  
1. Read and understand all instructions.  
12. This telephone should be operated only  
from the type of power source indicated  
on the marking label. If you are not sure  
of the type of power supply to your  
home, consult your local power com-  
pany.  
2. Follow all warnings and instructions  
marked on the product.  
3. Never install telephone wiring during a  
lightning storm.  
4. Never install telephone jacks in wet  
locations unless the jack is specifically  
designed for wet locations.  
13. Do not allow anything to rest on the  
power cord. Do not locate the telephone  
where the cord will be stepped on.  
5. Never touch uninsulated telephone  
wires or terminals unless the telephone  
line has been disconnected at the net-  
work interface.  
14. Do not overload wall outlets and exten-  
sion cords as this can result in a risk of  
fire or electric shock.  
3
Important Information  
 
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15. Never push objects of any kind into this  
product through cabinet slots as they  
may touch dangerous voltage points or  
short out parts that could result in a risk  
of fire or electric shock. Never spill liquid  
of any kind on the product.  
19. Do not use the telephone to report a gas  
leak while in the vicinity of the leak.  
SAVE THESE INSTRUCTIONS  
16. To reduce the risk of electric shock, do  
not disassemble the telephone. Take it  
to a qualified service facility when ser-  
vice or repair work is required. Opening  
or removing covers may expose you to  
dangerous voltages or other risks. Incor-  
rect reassembly can cause electric  
shock when the telephone is subse-  
quently used.  
17. Unplug the telephone from the wall out-  
let and refer servicing to qualified ser-  
vices personnel under the following  
conditions:  
• When the power cord plug is damaged  
or frayed.  
• If liquid has been spilled into the prod-  
uct.  
• If the product has been exposed to rain  
or water.  
• If the telephone does not operate nor-  
mally by following the operating instruc-  
tions. Adjust only those controls that are  
covered by the operating instructions  
because improper adjustments of other  
controls may result in damage and will  
often require extensive work by a quali-  
fied technician to restore the product to  
normal operation.  
• If the product has been dropped or the  
cabinet has been damaged.  
• If the product exhibits a distinct change  
in performance.  
18. Avoid using a telephone (other than a  
cordless type) during an electrical storm.  
There may be a remote risk of electric  
shock from lightning.  
4
Important Information  
 
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ˆ Contents  
Features .................................................................................................................................. 7  
A Quick Look at Your Phone ................................................................................................ 8  
Installation .............................................................................................................................. 9  
Planning Your System ......................................................................................................... 9  
Using the System with the SP708 System ...................................................................... 9  
System Communication ...................................................................................................... 9  
Square Configuration .................................................................................................... 10  
Non-Square Configuration/Private Line Support ........................................................... 10  
Mounting The System ....................................................................................................... 10  
On a Desk ..................................................................................................................... 10  
On a Wall Plate .............................................................................................................. 11  
On a Wall ....................................................................................................................... 11  
Installing The Backup Batteries .......................................................................................... 11  
Battery Power Levels .................................................................................................... 12  
Connecting the AC Adapter ............................................................................................... 12  
Attaching the Handset ....................................................................................................... 12  
Connecting a Fax or PC Modem ....................................................................................... 12  
Preparation ........................................................................................................................... 13  
Setting Up the Stations ...................................................................................................... 13  
Verifying Station and Line Configurations ......................................................................... 13  
Verifying System Configuration ......................................................................................... 14  
Station Reset ..................................................................................................................... 14  
Changing or Updating a Station Extension Number .......................................................... 14  
Setting the Ringer .............................................................................................................. 14  
Setting the Ringer Volume ............................................................................................ 14  
Setting Always Ring ...................................................................................................... 15  
Setting the Handset, Headset, and Speaker Volume ........................................................ 15  
Handset/Headset Volume ............................................................................................. 15  
Speakerphone Volume .................................................................................................. 15  
Telephone Operation ........................................................................................................... 15  
Using a Headset ................................................................................................................ 15  
Switching Between the Headset and Speakerphone .................................................... 16  
Making Calls ...................................................................................................................... 16  
Selecting a Line ............................................................................................................ 16  
Making a Conference Call ............................................................................................. 16  
Conference Calling with Two Outside Lines ................................................................. 16  
Answering Calls ................................................................................................................. 17  
Answering a Call While You Are On Another Line ........................................................ 17  
Transferring Calls .............................................................................................................. 17  
Without Announcement ................................................................................................. 17  
With Announcement ...................................................................................................... 17  
Using Auto Redial .............................................................................................................. 18  
Using Flash ....................................................................................................................... 18  
Using Hold ......................................................................................................................... 18  
5
Contents  
 
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Using Mute ......................................................................................................................... 18  
Using the Intercom ............................................................................................................. 18  
Using Automatic Answer ............................................................................................... 19  
Paging All Stations ........................................................................................................ 19  
Monitoring Other Rooms ............................................................................................... 20  
Using Auto Attendant ......................................................................................................... 20  
Setting Private Lines ...................................................................................................... 20  
Using Standard Phones with the System ........................................................................... 20  
Memory Operation ................................................................................................................ 21  
Storing a Name and Number in Memory ........................................................................... 21  
Entering a Pause ........................................................................................................... 21  
Editing Stored Numbers ................................................................................................ 22  
Deleting Stored Numbers .............................................................................................. 22  
Dialing a Stored Number .................................................................................................... 22  
Chain-Dialing Service Numbers .................................................................................... 22  
Testing Stored Emergency Numbers ............................................................................. 22  
Caller ID Operation ............................................................................................................... 23  
Programming Caller ID ...................................................................................................... 23  
Turning Caller ID/Call Waiting On/Off ............................................................................ 23  
Selecting the Save Method for Received Caller ID Data ............................................... 23  
Setting the Access Code ............................................................................................... 23  
Setting the Area Code ................................................................................................... 23  
Reviewing Caller ID Records ............................................................................................. 24  
Caller ID Messages ....................................................................................................... 24  
Dialing Numbers From a Caller ID Record ........................................................................ 24  
Storing a Caller ID Record in Memory ............................................................................... 25  
Deleting Records ........................................................................................................... 25  
Troubleshooting ................................................................................................................... 26  
Performing a System Update ............................................................................................. 27  
Resetting the Time and Date ............................................................................................. 27  
Care ................................................................................................................................... 27  
6
Contents  
 
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ˆ Features  
3
32  
Your Sprint 4-Line Phone System combines  
advanced telephone technology with a com-  
plete four-line telephone system. You can  
connect up to twelve stations, with each  
serving as an extension on which you can  
make and receive outside and internal calls.  
/ -inch (2.5 mm) headset jack adapter  
(sub-mini to modular type plug con-  
verter)  
• extension card  
The phone’s other features include:  
Caller ID Memory  
— stores and displays up  
to 140 incoming call records (incoming  
names and numbers).  
Speakerphone  
— allows clear, hands-free  
conversation.  
Intercom with Paging  
— lets you call indi-  
vidual stations, or page all stations at the  
same time.  
Tilting Display  
— lets you adjust the angle  
of the display screen for easy viewing.  
Headset Jack  
— lets you attach a headset  
(not supplied) for hands-free convenience.  
Hearing Aid Compatibility  
— lets you use  
your phone with hearing aids that have a T  
(telephone) switch.  
The system includes:  
• telephone base  
• handset  
• coiled handset cord  
• two long RJ14 modular cords  
• two short RJ14 modular cords  
• AC adapter  
• mounting bracket (attached to the tele-  
phone’s base)  
• spare autodial station card  
7
Features  
 
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ˆ A Quick Look at Your Phone  
AUTO ATTENDANT Indicator—  
lights when the phone is used  
as a sub-station to the SP708  
phone system and Auto Atten-  
dant is on at the SP708 station.  
Use these buttons to select op-  
tions that appear on the screen  
by pressing the button below the  
desired option  
DO NOT DISTURB —  
press to stop incoming  
calls and pages. Press  
again to resume.  
SCRATCH PAD  
— press  
once while the phone is  
on or off the hook. Enter a  
number you want to store  
temporarily, then press  
SCRATCH PAD  
again.  
The phone beeps once.  
To dial the stored number,  
lift the handset and press  
SCRATCH PAD  
. When  
the number appears on  
DIAL.  
the screen, press  
SCRATCH PAD  
Use  
store a phone number  
to  
while you are talking on  
the phone, or any time you  
need to store a number to  
dial at a later time.  
SPEAKER press  
once to use the speaker-  
phone, press again to  
hang up. Talk clearly in  
the direction of the  
phone. To switch to the  
handset, lift the handset.  
To switch back, press  
MEMORY DIAL —  
phone on the hook, enter a num-  
ber you want to store, then  
with the  
REDIAL —  
redial the last phone  
number you called.  
press to  
MEMORY DIAL  
press  
once.  
Press again to view the number.  
To dial a stored number, lift the  
MEMORY  
handset and press  
DIAL  
once.  
SPEAKER  
again.  
8
A Quick Look at Your Phone  
 
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ˆ Installation  
Installing your phone is easy, but it is impor-  
tant that you follow the instructions in this  
manual in sequence for the telephone to  
work properly.  
wall plate jack). The USOC number of  
the single-line jack to be installed is  
RJ11C (or RJ11W for a wall plate).  
Before actually starting the connections, fol-  
low these steps to plan your system.  
PLANNING YOUR SYSTEM  
1. Identify the number of stations you need  
(maximum of 12).  
To take full advantage of many of the sys-  
tem’s features, you must have four telephone  
lines with separate phone numbers. Howev-  
er, you can choose to connect the system to  
only one, two, or three telephone lines.  
2. Determine which outside lines connect  
to which stations (maximum of 4 per sta-  
tion).  
You can connect the system to two-line mod-  
ular telephone line jacks, or you can connect  
it to single-line jacks. If you use single line  
jacks, you must also use an optional two-line  
coupler available at your local RadioShack  
store.  
3. Decide which stations require a private  
line (see “Setting Private Lines” on  
Page 20).  
Using the System with the SP708  
System  
Notes:  
If you connect this system as a sub-station to  
the SP708 4-Line Phone System (Cat. No.  
43-5708), you can use the SP708’s Auto At-  
tendant answering feature with this system  
as well.  
Your system is for tone lines only. If your  
telephone service is pulse type, check  
with your telephone company about  
changing to tone service.  
Your system connects directly to a mod-  
ular telephone line jack. If your tele-  
phone wiring does not have a modular  
jack, you can update it yourself using  
jacks and adapters available at your  
local RadioShack store, or have the tele-  
phone company update the wiring for  
you. You must use compatible modular  
jacks that are compliant with Part 68 of  
FCC Rules.  
If you do not connect this system to the  
SP708 system, the Auto Attendant indicator  
on your phone will not light, and you will not  
have the Auto Attendant answering system.  
SYSTEM COMMUNICATION  
The system uses Line 1 to transmit informa-  
tion such as system and line use status, and  
up to two simultaneous intercom conversa-  
tions. Lines 1 and 2 must be common to all  
stations. Lines 3 and 4 can be common to all  
or some of the stations.  
• The line that connects the telephone  
jacks to the telephone company's wiring  
must be twisted-pair cable. Otherwise,  
you might experience interference  
(crosstalk) between telephone lines.  
Note:  
If Line 1 is disconnected, you can still  
make and receive phone calls on the other  
lines, but the phones will not work as a sys-  
tem.  
• The USOC number of the two-line jack  
to be installed is RJ14C (or RJ14W for a  
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Installation  
 
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Square Configuration  
Station ID  
Station 16  
Line Number  
When all lines are all common, the configura-  
tion is called square. Since all lines are com-  
mon, calls on any line can be transferred to  
any station.  
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Station 17  
Station 18  
Station 19  
Station 20  
Station 21  
Station 22  
Non-Square Configuration/  
Private Line Support  
When all lines are not common, the configu-  
ration is called non-square. Depending on  
which line is connected to which station, you  
can transfer calls on some lines to some sta-  
tions.  
Important:  
If you are using this phone as a  
sub-station to the SP708 phone system (Cat.  
No. 43-5708), and you have the Auto Atten-  
dant feature turned on, the Auto Attendant  
can answer all lines as well.  
The following chart shows a sample non-  
square configuration. In this configuration,  
lines 1 and 2 are common to all stations, and  
lines 3 and 4 are available to groups of sta-  
tions.  
MOUNTING THE SYSTEM  
You can place your phone on a flat surface,  
or mount it on a standard wall plate or direct-  
ly on a wall. Select a location that is near a  
modular telephone line jack and an AC out-  
let, and out of the way of normal activities.  
Stations 11, 16, and 17 have all the lines, so  
these stations can answer all lines. Calls to  
Lines 1 and 2 can be transferred to all sta-  
tions. Calls on Line 3 can be transferred to all  
stations except stations 14 and 15. Calls on  
Line 4 can only be transferred to the stations  
that have Line 4 (stations 11, 16, and 17 in  
the sample chart). If you want to build a non-  
square configuration, we suggest you make  
a planning chart similar to the sample chart  
for easier connection.  
On a Desk  
1. Remove the mounting bracket by sliding  
it toward the narrow end of the bracket  
and lifting it off.  
Note:  
You can also set private lines that are  
not included in the system. See “Setting Pri-  
vate Lines” on Page 20.  
Station ID  
Line Number  
1
2
3
4
2. Plug one end of one of the supplied,  
long 2-line modular telephone line cords  
Station 11  
X
X
X
X
X
X
X
X
X
X
X
X
X
X
LINE 1&2  
into  
on the bottom of the tele-  
Station 12  
Station 13  
Station 14  
Station 15  
phone.  
3. Use a coin or screwdriver to fit the cord  
into one of the grooves next to the line  
jacks on the bottom of the phone. Then  
10  
Installation  
 
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plug the other end of the cord into a two-  
line phone jack or a coupler that is con-  
nected to two single-line phone jacks.  
inches apart. Thread two screws into the  
1
8
wall, letting the heads extend about / inch.  
1. Follow Steps 1–5 of “On a Desk.”  
LINE 3&4  
4. Plug the other long cord into  
2. With the narrow end of the mounting  
bracket facing up, insert the bracket into  
the bottom mounting slots. Push the  
bracket up to lock it into place.  
on the bottom of the telephone. Use a  
coin or screwdriver to fit the cord into the  
other groove beside the line jacks and  
plug the other end into the other two-line  
jack or coupler.  
5. Leave the bracket detached and con-  
nect the AC adapter (see “Connecting  
the AC Adapter” on Page 12) and install  
the backup batteries (see “Installing the  
Backup Batteries”).  
6. Attach the bracket with the narrow end  
of the wedge pointing down and slide  
the bracket up to lock it in place.  
3. Align the bracket’s keyhole slots with the  
screws, then slide the base downward to  
secure it.  
On a Wall Plate  
1. Follow Steps 1–5 of “On a Desk.”  
2. With the narrow end of the mounting  
bracket facing up, insert the bracket into  
the bottom mounting slots. Push the  
bracket up to lock it into place.  
INSTALLING THE BACKUP  
BATTERIES  
Your system requires four AA batteries (not  
supplied) to provide backup power for a few  
hours if AC power fails. The backup batteries  
do not power all the system's features. For  
the best performance and longest life, we  
recommend RadioShack alkaline batteries.  
3. Align the bracket’s keyhole slots with the  
wall plate studs, then slide the base  
downward to secure it.  
If the power fails but the backup batteries are  
installed and have power, all data and sys-  
tem information is retained and network com-  
munication is restored.  
On a Wall  
To mount the telephone directly on a wall,  
you need two screws (not supplied) with  
heads that fit into the keyhole slots on the  
15  
16  
bottom of the base. Drill two holes 3 /  
11  
Installation  
 
43-5709.fm Page 12 Wednesday, December 20, 2000 10:56 AM  
Cautions:  
The supplied adapter meets these spec-  
ifications. Using an adapter that does  
not meet these specifications could  
damage the system or the adapter.  
• Use only fresh batteries of the required  
size and recommended type.  
• Before replacing the batteries, discon-  
nect all telephone lines from your sys-  
tem.  
• Always connect the AC adapter to the  
system before you connect it to AC  
power. When you finish, disconnect the  
adapter from AC power before you dis-  
connect it from the system.  
• Do not use rechargeable batteries.  
1. Turn the base over, press the tab on the  
battery compartment cover, then lift off  
the cover.  
Follow these steps to connect AC power.  
1. Insert the AC adapter's barrel plug into  
the adapter jack on the bottom of the  
telephone.  
2. Place four AA batteries in the compart-  
ment over the ribbon as indicated by the  
polarity symbols (+ and –) marked  
inside.  
2. Route the adapter's cord through the  
adapter cord groove on the bottom of  
the phone, then plug the adapter into a  
standard AC outlet.  
3. Replace the cover.  
Warning:  
Dispose of old batteries promptly  
ATTACHING THE HANDSET  
and properly. Do not burn or bury them.  
Plug one end of the supplied coiled cord into  
the jack on the telephone's handset. Plug the  
Caution:  
Always remove old or weak batter-  
ies. Batteries can leak chemicals that can  
destroy electronic parts.  
other end into the  
jack on the left side  
of the telephone's base.  
Note:  
If the power is out and your phone is  
Note:  
Your local RadioShack store sells a  
operating on battery power, the phone will  
automatically switch to pulse dialing. If your  
phone line does not support pulse dialing,  
you will not be able to dial.  
variety of longer coiled handset cords which  
can be useful if your telephone is mounted  
on a wall.  
CONNECTING A FAX OR PC  
MODEM  
Battery Power Levels  
When the batteries become weak,  
pears. When the batteries are weak or not in-  
stalled, appears.  
ap-  
You can connect a fax or PC modem to the  
system's data port, which uses Line 2. When  
you use a fax or modem, the connection is  
protected and will not be interrupted by in-  
coming or transferred calls.  
CONNECTING THE AC  
ADAPTER  
1. Connect the fax or modem cord to the  
Cautions:  
DOWN STREAM  
data port on the side of  
the phone.  
You must use a Class 2 power  
source that supplies 11V AC  
and delivers at least 600 mA.  
!
PC/FAX/PHONE  
PC/FAX  
.
2. Set  
to  
12  
Installation  
 
43-5709.fm Page 13 Wednesday, December 20, 2000 10:56 AM  
PC/FAX/PHONE  
on all the stations  
The data port is always active, regard-  
3. Set  
PC/FAX/PHONE  
PC/FAX  
(including  
less of the  
setting. Plac-  
position  
connected to Line 2 to  
PC/FAX  
ing the switch in the  
the Auto Attendant station, if applicable).  
Then, when a call comes in on Line 2,  
only the fax or modem answers.  
silences the ring and turns off the Line 2  
status indicator.  
ˆ Preparation  
On initial power-up (after all connections are  
completed) each station displays ,1,7,$/#6(70  
83, prompting you to set the station ID, time  
and date.  
7. Select &+$1*( to toggle between $0 and  
30, then select 1(;7. The date setting  
menu appears.  
8. Use the keypad to enter the month (01–  
12) and day (01–31). If you make a mis-  
take, select %$&. to enter the correct  
date.  
Note:  
In this manual, the word “select”  
means you must press the button below the  
desired option on the display.  
9. Select 6$9(, then 1(;7. ,1,7,$/#6(783#&200  
SETTING UP THE STATIONS  
3/(7( appears.  
1. At the ,17,$/ 6(783 screen, select 67$57,  
10. Write the name for each extension on  
the supplied extension card and slide it  
into the slot on the bottom of the phone.  
then select 1(;7. 6(7#67$7,21#,' appears.  
2. Repeatedly select &+$1*( until the  
desired extension number (11–22)  
appears.  
Note: ,1387#&255(&7#'$7$  
appears if you en-  
ter an invalid date or time. Check and cor-  
rectly enter the data.  
If the number is already in use for  
another station, an error beep sounds  
and 127#$9$,/ appears. Select &+$1*( to  
choose another number.  
VERIFYING STATION AND  
LINE CONFIGURATIONS  
3. Select 6$9(. 67$7,21#QQ#6(7 appears (QQ  
1. Press  
LINE# 1  
. The line indicator lights  
= the station number).  
green and the speakerphone indicator  
lights red. The station ID appears to indi-  
cate the station is in use.  
4. Select 1(;7. The time/date setting menu  
appears.  
2. Using another phone, dial the telephone  
number for Line 2. The line indicator for  
Line 2 flashes red. If the indicator does  
not flash, check for correct installation  
(see “Setting Up the Stations”).  
5. Use the keypad to enter the hour and  
minutes in twelve-hour format. Precede  
a single-digit hour or minute with 0 (01,  
02, 03 and so on). If you make a mis-  
take, select %$&. to enter the correct  
time.  
3. Repeat Step 2 for Lines 3 and 4. If the  
indicators for all the lines flash, you have  
successfully installed this station.  
6. Select 6$9(, then 1(;7. The AM/PM  
selection menu appears.  
13  
Preparation  
 
                                                                                                                                              
                                                                                                                                                
                                                                                                                                                 
                                                                                                                                                   
                                                                                                                                                     
                                                                                                                                                      
                                                                                                                                              
                                                                                                                                               
                                                                                                                                                 
                                                                                                                                                   
                                                                                                                                                     
                                                                                                                                                      
43-5709.fm Page 14 Wednesday, December 20, 2000 10:56 AM  
4. Repeatedly select  
&+$1*( until the  
VERIFYING SYSTEM  
CONFIGURATION  
desired extension number (11–22)  
appears.  
To verify that all stations are communicating,  
If the number is already used for another  
station, an error beep sounds and 127  
$9$,/ appears. Select &+$1*( to choose  
another number.  
PAGE ALL  
3$*,1*  
and the sta-  
hold down  
until  
tion numbers for all connected stations ap-  
pear.  
Be sure all the stations connected to Line 1  
appear. If any station does not appear, make  
sure the lines to and from that station are  
connected and inserted in the correct line  
jacks.  
5. Select 6$9(.  
PROGRAM  
6. Press  
to exit.  
SETTING THE RINGER  
STATION RESET  
Ringer settings are individually set at each  
station for each line. When the ringer is on,  
the line rings when calls are received. When  
the ringer is off, that line does not ring when  
a call is received. Whether the ringer is  
turned on or off, the line indicator flashes  
when a call is received. The phone is preset  
with the ringer on for all lines.  
If line conditions cause communication er-  
rors between stations, you might have to re-  
set the station(s).  
To reset a station, insert the tip of a ballpoint  
RESET  
pen into  
on the back of the phone. A  
click sounds and the display and station indi-  
cators briefly turn off, then back on.  
To turn the ringer off for individual lines:  
All data and system information are retained  
and network communication is restored if the  
backup batteries are installed and have pow-  
er. If backup batteries are not installed or  
have lost power, clock and memory (auto di-  
al, redial, and scratch pad) data are lost.  
PROGRAM  
1. Press  
.
2. Select 3+21, then select 1(;7 twice so  
the 5,1*(5#6(/(&7 menu appears.  
3. Select (17(5. /,1(#Q#5,1* appears.  
4. Select &+$1*( to turn the ringer 21 or  
CHANGING OR UPDATING A  
STATION EXTENSION  
NUMBER  
2)) for the selected line.  
5. Select 1(;7 to advance to the next line  
selection.  
You set the extension number (11–22) when  
you initially set up the system (see “Setting  
Up the Stations” on Page 13). If you must  
change the number, follow these steps.  
6. Repeat Steps 4 and 5 until all lines are  
programmed.  
PROGRAM  
7. Press  
to exit.  
PROGRAM  
1. Press  
.
Setting the Ringer Volume  
2. Select 27+(5, then 1(;7. 6(7# 67$7,21# ,'  
appears.  
RINGER VOL  
Slide  
on the back of the phone  
HI LO  
,
OFF  
.
to set the ringer volume to  
, or  
3. Select (17(5. The current extension  
number appears.  
14  
Preparation  
 
43-5709.fm Page 15 Wednesday, December 20, 2000 10:56 AM  
OFF  
When set to  
, the phone does not ring  
SETTING THE HANDSET,  
HEADSET, AND SPEAKER  
VOLUME  
when a call is received on any line.  
Setting Always Ring  
You can individually set the volume levels for  
the handset/headset and the speaker. When  
you switch over, the volume level is automat-  
ically changed to the set level.  
Your system is designed so your phone does  
not ring when there is an incoming call on  
one line if you are already talking on another  
line, or when you have Auto Attendant turned  
on.  
Handset/Headset Volume  
However, you can set your station to Always  
Ring (even in these circumstances).  
While using the handset or headset, select  
9 VOLUME 8 to adjust the volume. One to  
four bars appear to show the volume level. (1  
bar is the lowest and 4 bars is the highest.)  
The volume setting remains at this level until  
you change it or a power failure occurs.  
Note:  
Even with Always Ring on, the station  
does not ring when you are talking on the  
speakerphone (outside line or intercom).  
PROGRAM  
1. Press  
.
Speakerphone Volume  
2. Select 3+21.  
When using the speakerphone or when the  
3. Select 1(;7 four times so $/:$<65,1*  
VOLUME 8  
phone is not in use, select 9  
to  
appears.  
set the speakerphone volume. One to eight  
sets of bars appear to show the level. The  
volume setting remains at this level until you  
change it or a power failure occurs.  
4. Select &+$1*( to toggle between 21 and  
2)).  
PROGRAM  
5. Press  
to exit.  
ˆ Telephone Operation  
Note:  
This owner's manual primarily explains  
If your headset  
has a modular  
plug, connect it  
directly to the  
the operation using the handset. You can  
also use a headset or the speakerphone.  
modular  
on the left side  
of the base.  
jack  
USING A HEADSET  
Headset Jack  
Adapter  
You can talk with hands-free convenience  
using an optional headset (not supplied) that  
3
To connect the headset with a sub-mini plug,  
first plug the supplied headset jack adapter  
(sub-mini to modular converter) into the mod-  
32  
has a modular type plug or / -inch (2.5 mm)  
sub-mini  
plug.  
Contact  
your  
local  
RadioShack store for a suitable headset.  
ular  
jack, then plug the headset into the  
headset jack adapter.  
15  
Telephone Operation  
 
43-5709.fm Page 16 Wednesday, December 20, 2000 10:56 AM  
HEADSET  
Notes:  
• If you select a line that is in use and has  
Press  
to answer or end a call.  
While the headset conversation is in  
progress, the HEADSET indicator lights red.  
Privacy selected, or a disconnected line,  
an error beep sounds.  
Switching Between the Headset  
and Speakerphone  
• If all lines are in use, you hear an error  
beep and $//#/,1(6#,1#86( appears when  
you lift the handset.  
To switch from the speakerphone to the  
HEADSET  
headset, press  
. To switch from the  
SPEAK-  
headset to the speakerphone, press  
Making a Conference Call  
ER  
.
When you make a conference call, Call Pri-  
MAKING CALLS  
CON-  
359# 5(/($6('  
appears at your station, and the line indicator  
flashes red at other stations.  
vacy is automatically turned off. Press  
FERENCE  
to release privacy.  
To make a call, lift the handset. Press a line  
that is not in use, then dial the number. The  
number appears on the display as you dial,  
then the call's elapsed time appears.  
Now any station in the system can pick up  
LINE  
the line by pressing  
. When another sta-  
When you are talking on a phone line, other  
stations in the system cannot use that line.  
This feature is called Call Privacy. When you  
make or answer a call, you automatically  
have privacy.  
tion enters the conversation, &$//#-2,1(' ap-  
pears and the line indicator for the  
conference call turns green at the added sta-  
tion.  
Conference Calling with  
Two Outside Lines  
Selecting a Line  
You can select the lines automatically or  
manually. When you lift the handset or press  
HOLD  
1. Press  
to put the first call on hold.  
The line indicator flashes green.  
SPEAKER  
HEADSET  
, you automatically get  
or  
the first available line. The line indicator on  
your station lights green, and the indicator for  
the same line lights red at other stations.  
2. Make or answer a call from another line.  
CONFERENCE 359# 5(/($6('  
3. Press  
.
appears.  
The line priority is set in numerical order.  
LINE 1 has priority over LINE 2, LINE 3 and  
LINE 4. If LINE 1 is in use, LINE 2 picks up  
as you lift the handset. If LINE 1 and LINE 2  
are in use, LINE 3 picks up.  
4. Press the line button for the call on hold.  
The conference call has been estab-  
lished and you can talk with both parties.  
If two lines are ringing at the same time and  
you lift the handset, the same line priority ap-  
plies.  
5. To end the conference call, hang up.  
Both parties are disconnected. If you  
want to continue speaking with one of  
the calling parties, press the line button  
for the caller you want to keep; the other  
caller is disconnected.  
To manually select a desired line, lift the  
LINE  
handset and press the desired  
.
16  
Telephone Operation  
 
43-5709.fm Page 17 Wednesday, December 20, 2000 10:56 AM  
Notes:  
TRANSFERRING CALLS  
To conference two calls, your station  
must have made or received both  
calls. You cannot conference with a  
call made or received by another sta-  
tion.  
Note:  
The most recent caller ID record your  
station received is transferred with the call.  
Without Announcement  
Follow these steps to transfer a call directly  
to another station without announcing it to  
the other station.  
• The line indicators must both be  
green to establish a conference call.  
You cannot make a conference call  
between outside lines and the inter-  
com.  
TRANSFER  
1. Press  
. The TRANSFER indi-  
cator lights. The call is automatically put  
on hold and (;71#"" appears.  
To speak privately with one of your confer-  
2. Enter the extension number (11–22) of  
the station you want to transfer the call  
to. &$//#75$16)(5 appears. Hang up the  
phone.  
HOLD  
ence call parties, press  
to place both  
calls on hold. Then press the line button for  
the party you want to speak with.  
To reestablish the 3-way conference call,  
With Announcement  
CONFERENCE  
press  
, then the line button for  
the party on hold.  
Follow these steps to announce that you are  
transferring a call or to see if the person you  
want to transfer the call to is available.  
ANSWERING CALLS  
When a call comes in, the phone rings (if the  
HOLD  
INTERCOM (;71# ""  
1. Press  
, then  
.
OFF  
ringer is not set to  
) and the line button  
appears. Enter the extension number of  
the station you want to speak with.  
,17(5&20#&$// and the receiving station's  
extension appear.  
for the line rapidly flashes. Lift the handset or  
SPEAKER  
HEADSET  
. The first ring-  
press  
or  
ing line is automatically selected.  
2. When you hear a beep and the other  
extension answers, advise the person  
that you are transferring a call. Tell the  
person which line to press to enable the  
call, then hang up.  
Answering a Call While You Are  
On Another Line  
When you are talking on one line and receive  
HOLD  
a call on another, press  
to put the cur-  
rent call on hold. The line indicator for the  
current call flashes green. Then press the  
line button for the incoming call. The line indi-  
cator turns from flashing red to solid green.  
Notes:  
• If ,19$/,'# ,' appears, you entered  
either your own station number or an  
invalid station number. Enter a valid  
station number.  
To hang up the second call and return to the  
first call, press the line button for the first call.  
The second line automatically disconnects.  
• If 81$%/(# 72# &$// appears, Do Not  
Disturb (DND) is turned on at the  
receiving station, you entered an  
invalid extension number, or the sta-  
17  
Telephone Operation  
 
43-5709.fm Page 18 Wednesday, December 20, 2000 10:56 AM  
tion is on another intercom call.  
Check the display for the station num-  
ber. You cannot transfer the call.  
USING HOLD  
HOLD  
Press  
to put a call on hold. The line in-  
dicator slowly flashes green at your station.  
The line indicator at other stations slowly  
flashes red. While a call is on hold, you can  
temporarily place the handset on the base or  
use another line without disconnecting the  
current call.  
USING AUTO REDIAL  
Auto Redial automatically redials a busy or  
unanswered number 10 times every 10 sec-  
onds. If the line is still busy after 10 attempts,  
Auto Redial turns off.  
While a call is on hold, Call Privacy is re-  
leased, so any station in the system can re-  
lease the hold.  
1. When you get a busy signal or no  
answer, hang up and immediately press  
REDIAL  
63($.(5  
flashes slowly.  
twice.  
To release a line from hold, press the line  
button for that line at any station. The sta-  
tion's line indicator lights green. The call then  
reverts to Call Privacy and other stations  
cannot join the call.  
2. When the call is answered, the system  
enters the speakerphone operation  
mode. Use the speakerphone or lift the  
handset and carry on the conversation.  
Note:  
If you put a call on hold for more than  
3. To cancel Auto Redial before 10  
three minutes, the line indicator flashes rap-  
idly and a beep sounds three times every 30  
seconds until you release the hold. If a call  
has been on hold for eight minutes, the call is  
automatically disconnected.  
REDIAL  
attempts, press  
again.  
USING FLASH  
If you have Call Waiting services, you can  
Flash  
use  
as a switchhook to change be-  
tween phone lines.  
USING MUTE  
If you do not have Call Waiting, pressing  
You can temporarily turn off the microphone  
on the headset, handset, or speakerphone  
Flash  
might disconnect your call.  
MUTE  
by pressing  
so the calling party cannot  
FLASH  
To change phone lines, press  
.
hear you. The MUTE indicator lights. Press  
MUTE  
again to resume the conversation. The  
Note: Flash  
933# PV  
is preset to  
(millisec-  
MUTE indicator turns off.  
onds). If this setting does not work well with  
your line, try a different setting, between 100  
ms to 1 second.  
Note:  
INTERCOM  
Mute is also released when you press  
HOLD  
, or hang up the line. Re-  
or  
member to press the appropriate line button  
to return to the original call when you use the  
hold or intercom features.  
PROGRAM  
1. Press  
.
2. Select 3+21. )/$6+= and the current set-  
ting appears.  
USING THE INTERCOM  
3. Repeatedly select &+$1*( until the flash  
You can use the system as a two-way inter-  
com between stations. The system has two  
intercom channels, so two intercom conver-  
sations can occur at the same time. If Auto-  
matic Answer is turned on, and you receive  
duration time you want appears.  
PROGRAM  
4. Press  
to exit.  
18  
Telephone Operation  
 
43-5709.fm Page 19 Wednesday, December 20, 2000 10:56 AM  
IN-  
To end an intercom conversation, press  
an intercom call, the station beeps and the  
intercom is instantly connected. If Automatic  
Answer is not turned on, the called station  
rings with a double ring.  
TERCOM  
again, return the handset to the cra-  
SPEAKER  
HEADSET  
.
dle, or press  
or  
If you receive an intercom call during a  
Note:  
INTERCOM  
to an-  
Line 1 must be common to all the sta-  
phone conversation, press  
tions for the intercom, or paging, to operate  
correctly.  
swer the intercom. The outside line is auto-  
matically placed on hold. To return to the  
outside call, press the line button for that line.  
HEADSET  
1. Lift the handset or press  
, then  
INTERCOM  
press  
. Or, to use the speak-  
Using Automatic Answer  
INTERCOM  
erphone, press  
need to press  
(you do not  
). INTERCOM  
SPEAKER  
With Automatic Answer on, you can start  
talking as soon as you receive an intercom  
call, without pressing any buttons. The sys-  
tem is preset to On.  
lights and (;71#"" appears.  
2. Enter the extension number of the sta-  
tion you want to call. ,17(5&20#&$//#and  
the extension number appear.  
To turn Automatic Answer off, follow these  
steps.  
Notes:  
PROGRAM  
1. Press  
.
• If ,19$/,'#,' appears, you entered either  
your station number or an invalid station  
number. Enter a valid station number.  
2. Select 3+21. Then repeatedly select  
1(;7 until $872$16:(5 appears.  
• If 81$%/(#72#&$// appears, DND is turned  
on at the receiving station, you entered  
an invalid extension number, or the sta-  
tion is on another intercom call. Check  
the display for the station number. In this  
case, you cannot make an intercom call.  
3. Select &+$1*( to toggle between 21 and  
2)).  
PROGRAM  
4. Press  
to exit.  
Note:  
When Automatic Answer is on at the  
receiving station, it takes about 5 seconds for  
At the called station, the INTERCOM indica-  
tor flashes and the ID for the station placing  
the intercom call appears.  
INTER-  
the receiving station to turn on after  
COM  
is pressed at the originating station.  
Paging All Stations  
When Automatic Answer is on (see “Using  
Automatic Answer”), the INTERCOM and  
SPEAKER indicators light and the speaker-  
phone automatically turns on when you re-  
ceive an intercom call.  
You can page all the stations on Line 1.  
PAGE ALL  
1. Hold down  
. A beep sounds  
and 3$*,1* appears. At the called sta-  
tions, (;7#QQ#3$*,1* appears.  
INTERCOM  
If Automatic Answer is off, press  
to answer the call using the speakerphone.  
The INTERCOM indicator stops flashing and  
the SPEAKER indicator lights. Lift the hand-  
set for privacy.  
PAGE ALL  
2. Continue holding down  
, and  
speak into the handset or microphone.  
PAGE ALL  
3. Release  
to end the page.  
Note:  
Stations that are in use or have DND  
turned on do not receive the page.  
19  
Telephone Operation  
 
43-5709.fm Page 20 Wednesday, December 20, 2000 10:56 AM  
Monitoring Other Rooms  
Setting Private Lines  
You can activate another station’s speaker-  
phone to listen to activities in the room where  
the station is located.  
You must connect Lines 1 and 2 to all the  
stations in the system for the intercom and  
paging features to work. However, when you  
create a non-square configuration (see “Non-  
Square Configuration/ Private Line Support”  
on Page 10), you can connect other lines  
that are not included in the system to Lines 3  
and 4 as private lines.  
Note:  
The station contacted must have Auto-  
matic Answer on to enable room monitoring.  
1. Press  
.
INTERCOM (;71#""  
appears.  
2. Enter the extension number of the sta-  
tion to be monitored. When ,17(5&20  
&$// and the called station number  
If Auto Attendant is enabled on your system,  
and you decide not to include Lines 3 and 4  
in the system, you must set Lines 3 and 4 as  
private lines. If you do not, the system as-  
sumes the Auto Attendant answers these  
lines, and they will not ring.  
MUTE  
appear, press  
.
The INTERCOM indicator flashes on the  
station being monitored, and the ID of  
the monitoring station appears.  
Important:  
If you have Always Ring turned  
on, all lines (including Lines 3 and 4) will al-  
ways ring, even if Auto Attendant is on.  
3. To end room monitoring, return the  
HEADSET  
handset to the cradle or press  
,
SPEAKER  
INTERCOM  
.
, or  
Follow these steps to set a private line.  
PROGRAM  
1. Press  
.
USING AUTO ATTENDANT  
2. Select 3+21, then select 1(;7 five times  
When you connect this phone to the SP708  
phone system (Cat. No. 43-5708), the Auto  
Attendant feature of the SP708 works on this  
phone also. Otherwise, Auto Attendant is dis-  
abled.  
so 35,9#/,1(=#2)) appears.  
3. Select &+$1*(, then 2122)). 6(/(&7 /167  
appears, with 67 flashing.  
4. Use the number button to select the  
line(s) that you want to be private. Your  
selection disappears.  
When Auto Attendant is turned on at the  
SP708, any incoming call is first received by  
the Auto Attendant station, and is then rout-  
ed to other stations.  
5. Select 6$9(.  
To answer a call before the Auto Attendant  
station answers, lift the handset or press  
PROGRAM  
6. Press  
to exit.  
HEADSET  
, then press the appropriate line  
Note:  
If you want to make a conference call,  
button. To use the speakerphone, press the  
appropriate line button; you do not need to  
you must set 35,9#/,1( to 2)).  
SPEAKER  
press  
.
USING STANDARD PHONES  
WITH THE SYSTEM  
Note:  
When Auto Attendant is on, your sta-  
tion does not ring even when there is an in-  
coming call, unless you turn on Always Ring  
(see “Setting Always Ring” on Page 15).  
You can connect and use a standard tele-  
phone with the system, but Call Transfer, In-  
tercom, Call Privacy, or Page do not operate.  
20  
Telephone Operation  
 
43-5709.fm Page 21 Wednesday, December 20, 2000 10:56 AM  
The system’s line status indicators still show  
the status of the line with a standard tele-  
phone connected.  
cally released. If the person at the standard  
telephone hangs up but you want to continue  
CONFERENCE  
the call, press  
Privacy.  
to restore Call  
A standard telephone can join a call in the  
system at any time. Call Privacy is automati-  
ˆ Memory Operation  
You can store up to 20 phone numbers and  
names in memory, then dial a stored number  
by specifying the memory location.  
the second letter, three times to display  
the third letter, or four times to display  
the fourth letter.  
Each stored number can be up to 16 digits,  
and each name can be up to 14 characters.  
Pressing the key repeatedly cycles  
through all the characters on the key.  
7. Select 1(;7 to move the cursor to the  
STORING A NAME AND  
NUMBER IN MEMORY  
right after each letter.  
5
For example, to enter “John”, press  
PROGRAM  
1. Press  
.
once. - appears. Select 1(;7, then press  
6
2
three times.  
appears. Select  
1(;7  
,
2. Select 3+21 then 1(;7 until $872',$/  
4
+
then press  
1(;7, then press 6 twice. 1 appears.  
twice.  
appears. Select  
6(783 appears.  
3. Select (17(5.  
To add a space, press 4.  
4. Repeatedly select 1(;7 until the desired  
memory location (01–20) appears. Then  
select (',7. ?180%(5!#(or a number if the  
location has previously been stored)  
appears.  
8. Repeat Steps 6 and 7 until the name is  
entered, then select 6$9( to store your  
entry.  
9. Repeat Steps 4–8 to store additional  
numbers.  
Note:  
Locations 01 to 10 are the upper  
memories; locations 11 through 20 are  
the lower memories. To access the  
PROGRAM  
10. Press  
to exit.  
LOWER  
lower memories, press  
, then the  
Use the memory card to keep track of your  
stored numbers. Lift the card’s cover off,  
write down the names and numbers, then  
snap the cover back into place.  
desired auto dial button (see “Dialing a  
Stored Number” on Page 22).  
5. Use the keypad to enter the stored num-  
ber. If the number is entered incorrectly,  
select ? to move the cursor left, then  
'(/ to remove the digits. Use the keypad  
to enter the correct digits.  
Entering a Pause  
In some telephone systems, you must dial an  
access code (9, for example) and wait for a  
second dial tone before you can dial an out-  
side number. You can store the access code  
with the phone number. You should also  
6. Select 1(;7. Use the keypad to enter the  
name. Press the key once to display the  
first letter on that key, twice to display  
21  
Memory Operation  
 
43-5709.fm Page 22 Wednesday, December 20, 2000 10:56 AM  
store a pause after the access code to allow  
the outside line time to connect.  
DIALING A STORED  
NUMBER  
HOLD/  
To enter a 2-second pause, press  
To dial a number stored in memory, lift the  
handset and select the desired memory loca-  
tion.  
.
PAUSE 3  
appears. You can add more pause  
entries for a longer pause.  
For an upper memory location (01–10), sim-  
ply press a memory button.  
Editing Stored Numbers  
1. Follow Steps 1–4 under “Storing a  
Name and Number in Memory”.  
For a lower memory location (11–20), press  
LOWER  
, then a memory button.  
2. Select (',7. The stored number appears.  
To change it, select ? to move the cursor  
left, then '(/ to remove the digits. Then  
use the keypad to enter the new digits.  
If you press a button for an empty location,  
12#'$7$ appears.  
Chain-Dialing Service Numbers  
3. Select 1(;7.  
For quick recall of numbers for special ser-  
vices (such as bank-by-phone), store each  
group of numbers in its own memory loca-  
tion. Dial the service's main number first.  
Then, at the appropriate place in the call, se-  
lect the number for the location where the  
additional information is stored.  
4. Select ? to move the cursor left, and '(/  
to remove characters. Then enter the  
character as described in Steps 6 and 7  
under “Storing a Name and Number in  
Memory” on Page 21.  
5. Select 6$9(. The next auto dial station  
appears.  
Testing Stored Emergency  
Numbers  
6. Repeat Steps 2 through 5 to edit the  
other entries, if desired.  
If you store an emergency service's number  
(police department, fire department, ambu-  
lance) and you choose to test the stored  
number, make the test call during the late  
evening or early morning hours to avoid peak  
demand periods. Also, remain on the line to  
explain the reason for your call.  
PROGRAM  
7. Press  
to exit.  
Deleting Stored Numbers  
1. Follow Steps 1–3 under “Editing Stored  
Numbers”.  
2. Select ? to move the cursor left, and '(/  
to remove all the characters.  
3. Select 6$9(. The next auto dial station  
appears.  
4. Repeat Steps 2 through 5 to delete addi-  
tional entries, if desired.  
PROGRAM  
5. Press  
to exit.  
22  
Memory Operation  
 
43-5709.fm Page 23 Wednesday, December 20, 2000 10:56 AM  
ˆ Caller ID Operation  
UNANSWER —  
received by or transferred to your station but  
not answered.  
If you subscribe to Caller ID service from  
your phone company, the phone company  
sends information about the call, including  
the time and date, between the first and sec-  
ond rings of every call you receive. The sys-  
tem displays this information when it  
receives a call, and you can store up to 140  
call records for later review. If the call infor-  
mation is unavailable, or the name and num-  
ber were blocked by the caller, that  
information appears.  
Stores the records for calls  
ANSWER —  
Stores the records for all the  
calls you answered.  
Note:  
If you are using the Caller ID/Call  
Waiting feature, all the call data is stored no  
matter what options you choose.  
Setting the Access Code  
If you subscribe to Call Waiting with Caller  
ID, when a call comes in, a tone sounds  
through the handset, then the Caller ID  
record appears. If you want to answer the in-  
If your phone system requires that you dial  
an access code (9, for example) before you  
dial an outside number, you can program the  
phone to automatically dial the access code  
when calling a stored caller ID record. The  
system is preset without an access code (²  
appears). If an access code is not required,  
leave this setting as is.  
FLASH  
coming call, press  
. To resume the  
FLASH  
previous phone conversation, press  
again.  
If the Caller ID memory is full, any new call  
replaces the oldest call record.  
Setting the Area Code  
PROGRAMMING CALLER ID  
To quickly dial a number from a Caller ID  
record (see “Dialing Numbers From a Caller  
ID Record” on Page 24), or to correctly store  
a number from a record in a memory dialing  
location (see “Storing a Caller ID Record in  
Memory” on Page 25), you must store your  
local area code in the memory. Then, when  
you dial from a Caller ID record, the system  
skips the area code if it matches the one you  
stored. The system is preset without an area  
code.  
There are four menu items for Caller ID oper-  
ation.  
Turning Caller ID/Call Waiting On/  
Off  
If you subscribe to Call Waiting with Caller ID  
service, you can set the phone to show Call-  
er ID information for an incoming call even  
while you are using the phone. The system is  
preset to 2)).  
Note:  
In some areas, the area code is nec-  
essary even for a local call. If you live in such  
an area, do not enter the area code.  
Selecting the Save Method for  
Received Caller ID Data  
Follow these steps to program your Caller ID  
settings.  
You can choose one of three ways to store  
caller ID records.  
PROGRAM  
1. Press  
.
ALL —  
Stores all the records, answered or  
unanswered. The system is preset to ALL.  
2. Select 27+(5. &$//(5#,' appears.  
23  
Caller ID Operation  
 
43-5709.fm Page 24 Wednesday, December 20, 2000 10:56 AM  
3. Select  
(17(5. The first menu item  
                                                       
                                                        
                                                         
                                                          
                                                          
                                                            
                                                            
                                                             
                                                             
&:&,'  
                                                                                             
                                                                                               
                                                                                               
                                                                                                
                                                                                                
                                                                                                  
                                                                                                  
                                                                                                  
                                                                                                   
(5525# — There was an error during the  
transmission of Caller ID information. Occa-  
sional errors are normal. If (5525 appears  
frequently, contact your local telephone com-  
pany or RadioShack store.  
                                                                                                          
                                                                                                          
                                                                                                            
                                                                                                            
                                                                                                            
                                                                                                             
                                                                                                              
                                                                                                              
                                                                                                               
                                                                                                               
                                                                                                               
                                                                                                                 
                                                                                                                 
                                                                                                                 
                                                                                                                  
                                                                                                                  
(Call Waiting Caller ID) appears.  
4. Select &+$1*( to toggle between 21 and  
2)).  
5. Select 1(;7. 6$9( appears.  
' — The call is long-distance. You will be  
charged for a long distance call when you  
6. Repeatedly select &+$1*( until the  
desired option appears (81$16:(5,  
$16:(5, or $//).  
DIAL  
press  
to return the call.  
&$//(5# ,'# 12# '$7$ — There is no caller ID  
record.  
7. Select 1(;7. 2876,'(#/,1( menu appears.  
DIALING NUMBERS FROM A  
CALLER ID RECORD  
8. Select &+$1*( until your access code  
appears.  
9. Select 1(;7. $5($#&2'( menu appears.  
To dial a local number stored in a Caller ID  
record, recall the record, then lift the handset  
10. Use the number button to enter your  
area code.  
DIAL  
and press  
.
If you have not stored a local area code (see  
“Setting the Area Code” on Page 23), the  
system dials the full 10 digits, including the  
area code.  
11. Select 6$9(.  
PROGRAM  
12. Press  
to exit.  
PRO-  
If you need to change a setting, press  
If you have stored your local area code, the  
system dials 7 digits if the area code in the  
number is the same as the one you stored,  
or 11 digits (1 + area code + 7-digit number)  
if the number's area code is different from  
the one you stored.  
GRAM  
27+(5/  
, select  
then . Repeatedly  
(17(5  
select 1(;7 until the desired menu appears,  
then select &+$1*( as necessary. Repeated-  
ly select 1(;7 until $5($#&2'( menu appears,  
PROGRAM  
then select 6$9( and press  
to exit.  
To add or delete the area code or add 1 be-  
fore dialing, recall the record, then repeated-  
REVIEWING CALLER ID  
RECORDS  
PROGRAM  
ly press  
until the required number  
appears. For example, if you stored area  
code 817 into the phone and you received a  
call from 817–555–1234, the following ap-  
CALLER  
To review a caller ID record, press  
ID  
. The most recent caller ID record appears.  
Repeatedly select ! to scroll through the  
records from oldest to newest, or ? to scroll  
through the records from newest to oldest.  
PROGRAM  
pears as you repeatedly press  
.
888²4567  
;4:²888²4567  
4²;4:²888²4567  
4²888²4567  
Caller ID Messages  
%/2&.('#— The caller has blocked the Caller  
ID information.  
CALLER ID  
To cancel your call, press  
.
81$9$,/$%/(#— No Caller ID data was sent  
(time and date information still appears).  
24  
Caller ID Operation  
 
43-5709.fm Page 25 Wednesday, December 20, 2000 10:56 AM  
Note:  
If a Caller ID record does not contain a  
phone number (if it was blocked by the caller,  
for example), you cannot dial from that  
record.  
STORING A CALLER ID  
RECORD IN MEMORY  
1. Recall the Caller ID record you want to  
store.  
2. Hold down the desired memory location  
button until you hear a beep and 6$9(#72  
/2&#QQ appears.  
3. Select <(6. The number of the caller ID  
record appears. Select 1(;7 to accept  
the number. (To edit the number, see  
“Editing Stored Numbers” on Page 22.)  
Note:  
Include the outside line access  
code, add or delete the area code, or  
add 1 for long distance, as necessary.  
4. The Caller ID name appears. Select  
6$9( to store the name and number. (To  
edit the name, see “Editing Stored Num-  
bers” on Page 22.)  
CALLER ID  
5. Press  
to exit.  
Deleting Records  
You can delete Caller ID records individually  
or all at once. Recall the record and select  
'(/(7(. Then select <(6 to delete the dis-  
played record, $// to delete all caller ID  
records, or 12 to cancel the deletion.  
25  
Caller ID Operation  
 
43-5709.fm Page 26 Wednesday, December 20, 2000 10:56 AM  
ˆ Troubleshooting  
Problem  
Solution  
Cannot program the existing ID after disconnect-  
ing and reconnecting the phone.  
Perform a system update at another station (see “Trouble-  
shooting” on Page 26).  
Cannot access the program mode.  
Does not receive 3$*(#$//.  
Station is off the hook or on hold. Hang up or turn hold off.  
DND is on. Turn it off.  
Cannot join in a conference call.  
Release Call Privacy (see “Making a Conference Call” on  
Page 16).  
Another station has already joined the call.  
Make sure both stations are connected to Lines 1 and 2.  
Called station is in DND.  
Intercom does not work.  
Cannot view the activity of other stations.  
Line 1 is not common to all bases.  
The line indicator flashes when a call comes in but Auto Attendant is turned on at the SP708 station. Turn it off.  
the phone does not ring.  
Ringer switch is set to off. Turn it on.  
Ringer is programmed OFF. Turn it on.  
DND is turned on. Turn it off.  
One station's number continues to appear when  
the station is not in use.  
DND is on at that station. Turn it off.  
Make sure the base is connected to the line and AC power.  
Auto Attendant is turned on at the SP708 station. Turn it off.  
Ringer switch is set OFF. Turn it on.  
Ringer is programmed OFF. Turn it on.  
DND is on. Turn it off.  
The telephone does not ring.  
There is no dial tone and the display is blank.  
Connect AC power.  
Callers cannot hear you when using the handset, Check the handset cord connection.  
but you can hear them.  
Check MUTE.  
When a call comes in on Line 2, the LINE 2 indica- Check the FAX/PC switch. The switch should be set to  
tor does not light. PHONE when a PC or fax is not connected.  
Cannot operate the phone during a power failure. Install the backup batteries.  
Communication errors occur during Call Transfer/ A station might have been removed without performing a  
Intercom/Page All.  
system update.  
26  
Troubleshooting  
 
43-5709.fm Page 27 Wednesday, December 20, 2000 10:56 AM  
If you make a mistake, select  
enter the correct time.  
%$&. to  
                                                                                                                                                                
                                                                                                                                                                  
                                                                                                                                                                  
                                                                                                                                                                   
                                                                                                                                                                   
                                                                                                                                                                     
                                                                                                                                                                     
PERFORMING A SYSTEM  
UPDATE  
4. Select 6$9(, then 1(;7. The $0230 selec-  
The system update renews the status of all  
the stations in the system. The system auto-  
matically updates itself when you discon-  
nected Line 1, reconnected it or when AC  
power has failed and then been restored.  
tion menu appears.  
5. Select &+$1*( to toggle between $0 and  
30. After setting $0 or 30 correctly, select  
1(;7. The date setting menu appears.  
You must manually update the system when  
you remove a station from the system or  
change an extension ID.  
6. Use the keypad to enter the month (01–  
12) and day (01–31).  
If you made a mistake, select %$&. to  
If the network is set to full capacity and a sys-  
tem update is required, 3(5)250#6<67(0#830  
'$7(#$7#$#',))(5(17#67$7,21 or 83'$7(#1(('('  
appears. The station showing either display  
is not properly linked to the system, so per-  
form the system update at another station.  
enter the correct date.  
7. Select 6$9(.  
PROGRAM  
8. Press  
to exit.  
appears if you en-  
Note: ,1387#&255(&7#'$7$  
PROGRAM  
1. Press  
.
ter an invalid date or time. Check and cor-  
rectly enter the data.  
2. Select 27+(5.  
3. Repeatedly select 1(;7 until 6<67(0  
83'$7(#appears.  
CARE  
Keep the phone dry. Use and store the  
phone only in normal temperature environ-  
ments. Handle the phone carefully. Keep the  
phone away from dust and dirt, and wipe it  
with a damp cloth occasionally to keep it  
looking new.  
4. Select <(6. 83'$7,1*#12: appears. When  
the update completes, ),1,6+(' appears.  
PROGRAM  
5. Press  
to exit.  
RESETTING THE TIME AND  
DATE  
Modifying or tampering with the phone’s in-  
ternal components can cause a malfunction  
and invalidate its warranty and void your  
FCC authorization to operate it. If your phone  
is not performing as it should, take it to your  
local RadioShack store for assistance. If the  
trouble is affecting the telephone lines, the  
phone company can ask you to disconnect  
your phone until you have resolved the prob-  
lem.  
The backup batteries keep the clock running  
for about one hour after a power failure. If the  
power is out for more than one hour, you  
must reset the clock.  
PROGRAM  
7,0(  
.
1. Press  
, then select  
2. 7,0()'$<# 6(783 appears. Select (17(5.  
The time setting menu appears.  
3. Use the keypad to enter the hour and  
minutes in two digits. Precede a single-  
digit hour or minute with 0 (01, 02, 03,  
and so on).  
27  
Troubleshooting  
 
43-5709.fm Page 28 Wednesday, December 20, 2000 10:56 AM  
Limited One-Year Warranty  
This product is warranted by RadioShack against manufacturing defects in material and workman-  
ship under normal use for one (1) year from the date of purchase from RadioShack company-owned  
stores and authorized RadioShack franchisees and dealers. EXCEPT AS PROVIDED HEREIN,  
RadioShack MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, INCLUD-  
ING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIM-  
ITED IN DURATION TO THE DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED  
HEREIN. EXCEPT AS PROVIDED HEREIN, RadioShack SHALL HAVE NO LIABILITY OR RE-  
SPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY  
LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFOR-  
MANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, IN-  
CLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS  
OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDEN-  
TAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RadioShack HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES.  
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limita-  
tion of incidental or consequential damages, so the above limitations or exclusions may not apply to  
you.  
In the event of a product defect during the warranty period, take the product and the RadioShack  
sales receipt as proof of purchase date to any RadioShack store. RadioShack will, at its option, un-  
less otherwise provided by law: (a) correct the defect by product repair without charge for parts and  
labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase  
price. All replaced parts and products, and products on which a refund is made, become the prop-  
erty of RadioShack. New or reconditioned parts and products may be used in the performance of  
warranty service. Repaired or replaced parts and products are warranted for the remainder of the  
original warranty period. You will be charged for repair or replacement of the product made after the  
expiration of the warranty period.  
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse,  
accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or  
maintenance, alteration, lightning or other incidence of excess voltage or current; (b) any repairs  
other than those provided by a RadioShack Authorized Service Facility; (c) consumables such as  
fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insurance costs; or (f) costs  
of product removal, installation, set-up service adjustment or reinstallation.  
This warranty gives you specific legal rights, and you may also have other rights which vary from  
state to state.  
RadioShack Customer Relations, 200 Taylor Street, 6th Floor, Fort Worth, TX 76102  
12/99  
We Service What We Sell  
43-5709  
12A00  
Printed in Indonesia  
RadioShack Corporation  
Fort Worth, Texas 76102  
 

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